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It's Not What I Expected 3/15/13

Published On: Mar 15 2013 01:16:24 PM CDT

" Subway has long promoted its foot-long sandwiches. So when customers
caught the company serving up shorter sandwiches, they took their
complaints to Facebook, grabbing media attention and even outraging
Stephen Colbert.
The Colbert Report
"We have been five-dollar footwronged!"
Consumer Reports' Tod Marks says that's not the only product that's
disappointing consumers.
The Allergy Luxe Premium Bed Bug Mattress Protector says it provides
"luxurious fabric protection against bed bugs, dust mites & allergens."
Tod Marks Consumer Reports
"But if you turn the package over and read the fine print at the bottom,
it says 'the manufacturer makes no claim that this product will prevent
or inhibit human exposure to insects, allergens, mold or other microbial
matter.'"
This packaging for the Cuddly Sherpa Throw shows cute lambs. But look
closer! This throw is made from "100% polyester."
Looking for products "made in America" can be confusing as well.
Tod Marks
"Just because you see a symbol like an American flag doesn't mean it was
American-made at all."
The American Glove Company says "We Glove The USA." But look below
- made in Vietnam! And you'd think these dish towels made by American
Mills were also manufactured in the U-S. Wrong! They're made in China.
Unfortunately, confusing words and images aren't necessarily forbidden
by the Federal Trade Commission - responsible for monitoring deceptive
product claims.
Tod Marks
"What would a reasonable consumer think, they ask. And even there it's not
clear cut."
That means reading labels closely is a good habit to get into.."

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